Frequently Asked Questions

The minimum age to register and play on uujj Casino is 21 years old, in strict compliance with Philippine gambling regulations. We conduct identity verification (KYC) on all accounts, and any account found to belong to a person under 21 will be immediately suspended and all funds returned.

This is a non-negotiable requirement — uujj Casino takes age verification very seriously to protect minors and comply with PAGCOR standards.

KYC (Know Your Customer) verification is a regulatory requirement for all licensed online gaming platforms in the Philippines. uujj Casino requires identity verification to confirm your age, prevent fraud, comply with anti-money laundering (AML) regulations, and ensure the security of your account.

You'll typically need to submit a valid Philippine government-issued ID (such as a PhilSys ID, passport, driver's license, or SSS/GSIS card) and a recent proof of address. Verification is usually completed within 24–48 hours.

No worries — it happens to the best of us! Go to the uujj Login page and click the "Forgot Password" link. Enter the email address associated with your uujj account and we'll send you a password reset link within a few minutes.

If you don't see the email in your inbox, please check your spam or junk folder. If you're still having trouble, contact our support team at [email protected] and we'll help you regain access.

No. uujj Casino strictly enforces a one-account-per-player policy. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances.

If you believe a duplicate account was created by mistake, please contact our support team immediately to resolve the issue.

uujj Casino supports a wide range of payment methods popular with Filipino players, including:

E-wallets: GCash, PayMaya (Maya), ShopeePay
Online banking: BPI, BDO, Metrobank, UnionBank, PNB
Over-the-counter: 7-Eleven (Cliqq), Cebuana Lhuillier, M Lhuillier
Cards: Visa and Mastercard debit/credit cards

All transactions are processed in Philippine Peso (₱) for your convenience.

The minimum deposit on uujj Casino is ₱100 for most payment methods, making it accessible for all types of Filipino players — whether you're a casual player or a high roller. Some payment channels may have slightly different minimums based on the provider's own limits.

Most deposits on uujj Casino are processed instantly — especially via GCash, PayMaya, and major online banking channels. You should see your balance updated within seconds to a few minutes of completing the transaction.

Over-the-counter deposits may take up to 30 minutes to reflect, depending on the payment partner's processing time. If your deposit hasn't appeared after 1 hour, please contact our support team with your transaction reference number.

uujj Casino does not charge any fees on deposits from our side. However, some payment providers (particularly banks and over-the-counter channels) may apply their own transaction fees. We recommend checking with your payment provider before making a deposit.

To withdraw your winnings, log in to your uujj Casino account and navigate to the Cashier section. Select "Withdraw," choose your preferred withdrawal method, enter the amount you wish to withdraw, and confirm the request.

Please ensure your account is fully verified (KYC complete) before requesting a withdrawal, as unverified accounts cannot process payouts. Your withdrawal will be sent to the same payment method you used for your most recent deposit where possible.

uujj Casino processes withdrawal requests within 1–3 business days. E-wallet withdrawals (GCash, PayMaya) are typically the fastest, often completing within a few hours once approved. Bank transfers may take 1–3 business days depending on your bank.

Withdrawal requests submitted on weekends or Philippine public holidays will be processed on the next business day.

The minimum withdrawal amount on uujj Casino is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may be subject to additional verification checks in compliance with Philippine AML regulations.

Withdrawals may be delayed for several reasons: your account KYC verification is incomplete, you have an active bonus with pending wagering requirements, or your withdrawal has been flagged for a routine security review.

If your withdrawal has been pending for more than 3 business days, please contact our support team at [email protected] with your transaction ID and we'll investigate promptly.

uujj Casino offers a generous welcome bonus for new Filipino players upon their first deposit. The exact bonus amount and terms are displayed on the promotions page after you register. Bonuses are credited to your account automatically once the qualifying deposit is confirmed.

All welcome bonuses come with wagering requirements that must be met before winnings can be withdrawn. Please read the full bonus terms carefully before claiming any offer.

Wagering requirements (also called playthrough requirements) specify how many times you need to wager your bonus amount before you can withdraw any winnings derived from it. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place a total of ₱20,000 in bets before the bonus converts to withdrawable cash.

Different games contribute differently to wagering requirements — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms on uujj Casino for full details.

Yes! uujj Casino regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA playoffs, NBA Finals, and boxing matches.

Keep an eye on the promotions section of your uujj account and opt in to email notifications so you never miss a deal.

uujj Casino offers a comprehensive library of online casino games including:

Slots: Hundreds of video slots, classic slots, and jackpot slots from top providers.
Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and sic bo streamed in HD.
Bingo: Online bingo rooms with multiple game variants popular among Filipino players.
Table Games: RNG-based versions of poker, blackjack, roulette, and more.

Absolutely! uujj Casino is fully optimized for mobile play. The platform works seamlessly on Android and iOS devices through your mobile browser — no app download required. Simply visit uujj.app on your phone's browser, log in, and enjoy the full game library on the go, whether you're in Manila, Cebu, Davao, or anywhere in the Philippines.

Yes. All games on uujj Casino use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers are regularly audited by independent testing laboratories to verify the integrity and fairness of their RNG systems.

Live casino games are streamed in real time from professional studios with physical cards, wheels, and dice — providing complete transparency and an authentic casino experience.

Log in to your uujj Casino account and go to My Account > Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in Philippine Peso (₱). Limit reductions take effect immediately; increases require a 7-day cooling period to take effect.

Self-exclusion allows you to voluntarily block access to your uujj Casino account for a set period — 6 months, 1 year, or permanently. Once activated, you will not be able to log in, deposit, or place bets for the duration of the exclusion. This cannot be reversed during the exclusion period.

To activate self-exclusion, go to My Account > Responsible Gaming > Self-Exclusion, or contact our support team directly. uujj Casino coordinates with PAGCOR's national exclusion registry where applicable.

If you or someone you know is struggling with problem gambling, help is available. The Philippine Amusement and Gaming Corporation (PAGCOR) maintains a responsible gaming program and can provide referrals to counseling services across the Philippines.

You can also reach out to uujj Casino's responsible gaming support team at [email protected] — we're here to help, not judge. For more information, visit our dedicated Responsible Gaming page.